On Sunday, September 25th, we ran our first FiveShards Weekly Series Finale tournament in client. There was an issue with the ticket system and, instead of just eligible players entering the tournament, players realized that anyone could enter the tournament. Not knowing if we could remedy the issue, we attempted to run the tournament anyways and have non-qualified players drop from the tournament as non-qualified players were not eligible for prizes and could disrupt the standings.
Most players complied, a few ignored global warnings as well as private messages, and one player decided to escalate the situation. We have specific guidelines for player behavior and exploitative behavior in game and we have updated the rules to make sense contextually both in client tournaments as well as out of client tournaments. Given our previous guidelines and the active disruption the player sought, we have issued a temporary, six-month ban to the player making the player ineligible for FiveShards prizes and participating in tournaments organized outside of the client. While we cannot stop the player from entering tournaments within the client, we do handle much of the important prizes for our tournament series.
After being warned that the player should not be in the tournament, Nostragamos replied with “u funny”. Upon a second prompting, the conversation proceeded as follows:
After initial internal discussion, we agreed a ban was appropriate to both player conduct as well as attempts to exploit a client bug and informed the player. The six-month ban will last until March 25th, 2017.
We have not had to make a decision like this before and, for a very long time, our tournaments ran outside of client and were successful partly due to player conduct and trust. Within the client, we have few issues where player trust matters, but there are a few opportunities when we encounter bugs.
We hope this is an isolated issue going forward (we have not encountered it previously). We will maintain a player penalty list on the website, but hope for it to remain depopulated. Fortunately, we were able to resolve the tournament issue and proceed with the tournament maintaining integrity.
We are moving forward with the hope of being transparent with our decision-making process and do welcome feedback from the community going forward.